MANAGEMENT DEVELOPMENT CASE STUDY
Client Relationship Management
Working with a regional firm of Chartered Accountants and Business Advisors to develop a rolling programme centred on client relationship management.
Outline
| • | An in-depth review of the firm’s existing processes |
| • | Development of a series of half day modules to introduce client relationship managers to the key concepts of negotiation, conflict management, effective feedback, leadership skills and relationship management |
| • | Running a session during which the managers presented their client relationship plans for existing clients |
| • | Development of case studies to encourage managers to practice new skills in a safe environment |
| • | Introducing an award for the team who demonstrate the greatest improvement in the client relationship management |
« BACK TO MANAGEMENT DEVELOPMENT